Unify chat and voice: Intercom + Talkover AI agents
Customers who call get the same context as the chat. Voice agents query Intercom conversations and maintain continuity.
Chat context available during the call
When a customer calls after a chat interaction, the voice agent already knows what was discussed. No repeated information, no frustration.
- Automatic search of previous conversations
- History of tickets and customer interactions
- Account data and profile accessible by voice
Voice ticket creation in Intercom
If the voice agent cannot resolve, it creates a ticket in Intercom with the full transcript and context. The support team continues in chat with everything at hand.
- Tickets created with call transcript
- Automatic assignment to the correct team
- Internal notes with agent interpretation
What to automate with Intercom
Use this integration to connect phone conversations, operational records and post-call actions in an auditable flow. The agent queries Intercom, decides the next step from context and records the outcome without manual updates.
Chat context available during the call
When a customer calls after a chat interaction, the voice agent already knows what was discussed. No repeated information, no frustration. Automatic search of previous conversations History of tickets and customer interactions Account data and profile accessible by voice
Voice ticket creation in Intercom
If the voice agent cannot resolve, it creates a ticket in Intercom with the full transcript and context. The support team continues in chat with everything at hand. Tickets created with call transcript Automatic assignment to the correct team Internal notes with agent interpretation
How to integrate
Connect in minutes — no complex code.
Connect via OAuth
In the Talkover panel, authorize access to your Intercom workspace with one click.
Configure the flow
Define whether the agent should query previous conversations and when to create new tickets in Intercom.
Activate the integration
Calls are handled with Intercom context and new tickets flow automatically to your team.
Related pages
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Google Calendar
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