This is a preliminary translation. The Portuguese version is authoritative. For questions, contact us at legal@talkover.ai.
1. Introduction
This Cookie Policy explains how TalqOver uses cookies and similar technologies on its institutional website and web platform. The collection and processing of data follow applicable data protection law. Visitors may choose to allow or restrict the use of cookie categories through the preference manager.
Data Protection Officer (DPO) contact: dpo@talqover.com
2. What are cookies?
Cookies are small text files stored in the user's browser, containing information about their interactions with the website. They may be used to ensure the technical functioning of the page, record browsing preferences, measure audience or personalize content and advertisements.
3. Classification of cookies used
TalqOver uses the following types:
- Necessary: Enable basic operation of the site and platform. Legal basis: contract performance or legitimate interest.
- Functional: Store user preferences (language, region, etc.). Legal basis: consent.
- Performance and Analytics: Collect anonymized browsing information. Legal basis: consent.
- Advertising and Tracking: Monitor behavior for ad personalization. Legal basis: explicit consent.
4. First-party and third-party cookies
First-party cookies are set directly by TalqOver servers. Third-party cookies are set by authorized external providers:
- Google Analytics and Tag Manager
- Meta Pixel (Facebook)
- LinkedIn Insight Tag
- Microsoft Clarity
- Chat and automation tools (Intercom, Hotjar, CRM, etc.)
Each provider is responsible for the use and processing of data in accordance with their own privacy policies.
Third-party integrations and services
Certain features may use third-party cookies, such as Google, for authentication, security, performance or statistics purposes, especially in integrations with APIs such as Google Calendar. Such cookies follow the specific policies of the respective company and can be controlled directly by the user through browser or Google account settings.
Compliance with external policies
The use of third-party cookies is in compliance with the respective policies of partner platforms.
5. Unique identifiers and tracking
Some cookies store anonymous unique identifiers (such as a hash, session ID or fingerprint), which allow devices to be recognized on recurring visits. This data is not used for direct personal identification, but may be combined with other sources if the user provides data directly.
6. Storage and international transfers
Data collected via cookies may be stored on servers located outside of your home country, especially when third-party services such as Google, Meta or Amazon Web Services (AWS) are used. TalqOver ensures that such international transfers comply with contractual clauses and protection measures compatible with applicable data protection law.
7. How to manage cookies
The user may, at any time:
- Manage their cookie preferences through the Privacy Center
- Configure their browser to block or delete cookies
- Request information or revoke consents granted by contacting the DPO
Note: Disabling essential cookies may compromise the functioning of parts of the website and platform.
8. Retention and expiration
Cookies used by TalqOver have varying retention periods:
- Session cookies: automatically deleted when the browser is closed
- Persistent cookies: remain active for a specific period, which varies according to the purpose (e.g., 30 days, 6 months or 1 year)
9. Data subject rights
All data collected through cookies is subject to the rights provided by applicable data protection law:
- Access
- Correction
- Deletion
- Withdrawal of consent
- Portability
More details can be found in the Privacy Policy.
10. Changes to this Policy
This policy may be updated periodically to reflect changes in company practices, legal requirements or the adoption of new technologies. In the event of significant changes, users will be notified via the website or other official channels.
11. Contact
For questions, requests or exercise of rights, please contact the TalqOver Data Protection Officer (DPO): dpo@talqover.com