AI-powered voice customer service
Resolve calls on the first contact, 24/7, with agents that know your product and your customer.
What you get
Concrete benefits for your customer serviceoperation.
Features for customer service
Features that drive results in your scenario.
Integrated knowledge base
The agent queries documentation, FAQs, and manuals in real time to give accurate answers to any question.
Sentiment analysis
Detects frustration, urgency, and satisfaction during the call, adapting tone and escalating to a human when needed.
Intelligent transfer
When the agent cannot resolve the issue, it transfers to the right human with all the conversation context — no need for the customer to repeat themselves.
Trusted by leading companies
How it works
From setup to first result in minutes.
Import your knowledge base
Upload documentation, FAQs, manuals, and ticket history for the voice agent to learn from.
Configure escalation rules
Define when and to whom the agent should transfer calls it cannot resolve on its own.
Monitor and evolve
Analyse resolution, sentiment, and satisfaction metrics. The agent continuously improves with each interaction.
Frequently asked questions
Ready to scale your operation?
Talk to our team and see Talkover in action for your use case.
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