Intelligent call transfers with preserved context
Transfer calls from AI agent to humans or departments without losing any conversation information.
How to choose?
Understand the difference between the two available transfer types.
Cold Transfer
Direct transfer without context
- Call forwarded instantly
- No briefing to next agent
- Ideal for simple routing
- Lowest possible latency
Warm Transfer
Transfer with full AI context
- AI auto-generates conversation summary
- Human agent receives briefing before answering
- Zero repetition for the customer
- History, sentiment and intent preserved
Why use Call Transfer?
Features that make a real difference in your daily operations.
Transfer with context
The full conversation history follows the call, eliminating repetition for the customer.
Intelligent routing
AI automatically identifies the best destination — department, human agent, or specialized queue.
Real-time transfer
Instant transitions with no drops, silence, or unnecessary hold time.
Implementation in 3 steps
Set up and start using in minutes — no code, no complexity.
AI answering
The AI agent receives the call, collects information and attempts to resolve.
Need detection
If needed, the AI identifies the ideal department or person.
Smooth transfer
The call is transferred with a full summary — the human already knows everything.
Frequently asked questions
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