Monitor
Detailed AI analysis of every call
Transcription, sentiment, quality metrics, and automatic insights — all generated by AI after each interaction.
SentimentDetects positive, neutral, and negative emotions.
TranscriptionEvery call transcribed with timestamps.
15+ metricsCSAT, resolution, escalation, and more.
100%
Calls analyzed
< 30s
To generate report
3
Sentiment types
15+
Automatic metrics
Why use Post-Call Analytics?
Features that make a real difference in your daily operations.
Sentiment analysis
Detects customer emotions throughout the call — positive, neutral, and negative.
Full transcription
Every call is transcribed with timestamps and speaker identification.
Quality metrics
CSAT, resolution time, escalation rate — all calculated automatically.
Implementation in 3 steps
Set up and start using in minutes — no code, no complexity.
01
Call ended
As soon as the call ends, processing starts automatically.
02
AI analysis
Transcription, sentiment, summary, and metrics generated in seconds.
03
Insights on dashboard
Access individual and aggregate reports in the panel.
Frequently asked questions
Trusted by leading companies
Ready to transform your customer service?
Talk to our team and discover how Talkover can optimize your operation.
Talk to Sales