Talkover + Zendesk: automate your support with voice AI
Voice agents that query tickets, update statuses and resolve cases in Zendesk — without the customer repeating information.
Automatic L1 ticket resolution
The voice agent queries Zendesk, identifies the customer's ticket and resolves common issues: order status, password reset, data updates — all by phone.
- Ticket search by email, phone or reference
- Status update and comment addition
- FAQ resolution using the knowledge base
Escalation with full context
When the case needs a human, the agent creates or updates the ticket in Zendesk with full transcript, tags and priority — the human agent starts from the right point.
- Automatic ticket creation with transcript
- Tags and priority based on the conversation
- Routing to the correct group in Zendesk
What to automate with Zendesk
Use this integration to connect phone conversations, operational records and post-call actions in an auditable flow. The agent queries Zendesk, decides the next step from context and records the outcome without manual updates.
Automatic L1 ticket resolution
The voice agent queries Zendesk, identifies the customer's ticket and resolves common issues: order status, password reset, data updates — all by phone. Ticket search by email, phone or reference Status update and comment addition FAQ resolution using the knowledge base
Escalation with full context
When the case needs a human, the agent creates or updates the ticket in Zendesk with full transcript, tags and priority — the human agent starts from the right point. Automatic ticket creation with transcript Tags and priority based on the conversation Routing to the correct group in Zendesk
How to integrate
Connect in minutes — no complex code.
Connect your Zendesk account
Authorize the integration via OAuth or enter the Zendesk API Token in the Talkover panel.
Configure triggers and actions
Define which actions the agent can perform: query tickets, update status, create new tickets, add notes.
Enable voice support
Inbound calls are automatically handled by the agent, which resolves or escalates to your Zendesk team.
Related pages
Call Transfer
Transfer calls from AI agent to humans or departments without losing any conversation information.
Schedule Appointments
Your AI agent schedules, reschedules, and cancels appointments directly integrated with your calendar.
Google Calendar
Sync appointments made by the AI agent directly with your team's Google Calendar.
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