Amazon Connect + Talkover: voice AI in your AWS contact center
Add Talkover AI agents to your Amazon Connect flow to resolve calls, transfer with context and scale elastically.
AI in the contact center flow
Add Talkover as an entry point in your Amazon Connect Contact Flow. Calls are handled by the AI agent before being routed to human queues.
- Integration via Lambda functions
- Compatible with existing Contact Flows
- Call data accessible in real-time
Elastic scale with variable cost
Amazon Connect charges per minute, no per-seat licenses. Combined with Talkover, your contact center scales from 10 to 10,000 simultaneous calls without hardware provisioning.
- No fixed cost per agent
- Automatic scaling with demand
- Integration with S3, DynamoDB and other AWS services
What to automate with Amazon Connect
Use this integration to connect phone conversations, operational records and post-call actions in an auditable flow. The agent queries Amazon Connect, decides the next step from context and records the outcome without manual updates.
AI in the contact center flow
Add Talkover as an entry point in your Amazon Connect Contact Flow. Calls are handled by the AI agent before being routed to human queues. Integration via Lambda functions Compatible with existing Contact Flows Call data accessible in real-time
Elastic scale with variable cost
Amazon Connect charges per minute, no per-seat licenses. Combined with Talkover, your contact center scales from 10 to 10,000 simultaneous calls without hardware provisioning. No fixed cost per agent Automatic scaling with demand Integration with S3, DynamoDB and other AWS services
How to integrate
Connect in minutes — no complex code.
Configure the Lambda function
Deploy the Talkover Lambda function in your AWS account to connect with Amazon Connect.
Add to Contact Flow
In Amazon Connect, add the "Invoke Lambda" module pointing to the Talkover function in the desired flow.
Activate and monitor
Calls are processed by Talkover AI and metrics are available in the Amazon Connect dashboard.
Related pages
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Google Calendar
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