Five9 + Talkover: voice AI for cloud contact centers
Automate inbound and outbound calls in Five9 with AI agents that resolve, qualify and transfer with context.
Inbound call automation
Talkover AI agents handle calls in Five9, resolve routine issues and transfer to human agents with full context when needed.
- Automatic handling of inbound queues
- FAQ, status and L1 query resolution
- Transfer with context to Five9 agents
Intelligent outbound campaigns
Launch outbound call campaigns using Five9 lists. The agent calls, qualifies and logs the outcome — freeing your human agents for conversions.
- Integration with Five9 campaigns and lists
- Automatic lead qualification by voice
- Disposition updates after each call
What to automate with Five9
Use this integration to connect phone conversations, operational records and post-call actions in an auditable flow. The agent queries Five9, decides the next step from context and records the outcome without manual updates.
Inbound call automation
Talkover AI agents handle calls in Five9, resolve routine issues and transfer to human agents with full context when needed. Automatic handling of inbound queues FAQ, status and L1 query resolution Transfer with context to Five9 agents
Intelligent outbound campaigns
Launch outbound call campaigns using Five9 lists. The agent calls, qualifies and logs the outcome — freeing your human agents for conversions. Integration with Five9 campaigns and lists Automatic lead qualification by voice Disposition updates after each call
How to integrate
Connect in minutes — no complex code.
Configure the integration in Five9
Access the Five9 Admin Console and add Talkover as a voice integration.
Map queues and campaigns
Define which inbound queues and outbound campaigns will be handled by the AI agent.
Activate and monitor
Calls are processed by AI and results are visible in the Five9 dashboards.
Related pages
Call Transfer
Transfer calls from AI agent to humans or departments without losing any conversation information.
Schedule Appointments
Your AI agent schedules, reschedules, and cancels appointments directly integrated with your calendar.
Google Calendar
Sync appointments made by the AI agent directly with your team's Google Calendar.
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