Intelligent routing with RingCentral + Talkover voice AI
Automate initial handling in RingCentral with AI agents that resolve, transfer with context and log everything.
Automatic handling in RingCentral
Configure Talkover AI agents as the first line in your RingCentral. Calls are answered, qualified and resolved before reaching a human.
- AI auto-attendant instead of keypad IVR
- Intent-based intelligent routing
- Transfer to extensions with full context
Automatic logging in RingCentral
Every AI-processed call is logged in the RingCentral history with duration, outcome, transcript and next steps.
- Call log with complete metadata
- Integration with RingCentral Analytics
- Recordings and transcripts accessible in the platform
What to automate with RingCentral
Use this integration to connect phone conversations, operational records and post-call actions in an auditable flow. The agent queries RingCentral, decides the next step from context and records the outcome without manual updates.
Automatic handling in RingCentral
Configure Talkover AI agents as the first line in your RingCentral. Calls are answered, qualified and resolved before reaching a human. AI auto-attendant instead of keypad IVR Intent-based intelligent routing Transfer to extensions with full context
Automatic logging in RingCentral
Every AI-processed call is logged in the RingCentral history with duration, outcome, transcript and next steps. Call log with complete metadata Integration with RingCentral Analytics Recordings and transcripts accessible in the platform
How to integrate
Connect in minutes — no complex code.
Connect via RingCentral App Gallery
Find Talkover in the RingCentral App Gallery and authorize the connection to your workspace.
Configure routing
Define which numbers and queues should be handled by the AI agent.
Activate and monitor
Calls are handled by the agent and automatically logged in RingCentral with all details.
Related pages
Call Transfer
Transfer calls from AI agent to humans or departments without losing any conversation information.
Schedule Appointments
Your AI agent schedules, reschedules, and cancels appointments directly integrated with your calendar.
Google Calendar
Sync appointments made by the AI agent directly with your team's Google Calendar.
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