Shopify + Talkover: voice customer service and sales for e-commerce
Voice agents that query orders, process exchanges and answer customer questions from your Shopify store — 24/7.
Voice order queries
The customer calls and provides an order number or email. The agent queries the Shopify API in real time and provides status, tracking and estimated delivery.
- Search by order number, email or phone
- Real-time fulfillment status
- Tracking information with SMS link
Automated exchanges and returns
The agent checks eligibility according to your policy, collects the required information and initiates the exchange or return process in Shopify — all by phone.
- Automatic exchange policy verification
- Return label creation when applicable
- Automatic order update in Shopify
What to automate with Shopify
Use this integration to connect phone conversations, operational records and post-call actions in an auditable flow. The agent queries Shopify, decides the next step from context and records the outcome without manual updates.
Voice order queries
The customer calls and provides an order number or email. The agent queries the Shopify API in real time and provides status, tracking and estimated delivery. Search by order number, email or phone Real-time fulfillment status Tracking information with SMS link
Automated exchanges and returns
The agent checks eligibility according to your policy, collects the required information and initiates the exchange or return process in Shopify — all by phone. Automatic exchange policy verification Return label creation when applicable Automatic order update in Shopify
How to integrate
Connect in minutes — no complex code.
Install the Talkover app
Find Talkover in the Shopify App Store and install it with one click in your store.
Configure the scope
Define which actions the agent can perform: query orders, process exchanges, answer FAQs.
Enable voice support
Customers call and have orders queried, exchanges initiated and questions answered — all by AI.
Related pages
Call Transfer
Transfer calls from AI agent to humans or departments without losing any conversation information.
Schedule Appointments
Your AI agent schedules, reschedules, and cancels appointments directly integrated with your calendar.
Google Calendar
Sync appointments made by the AI agent directly with your team's Google Calendar.
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