Talkdesk + Talkover: voice AI for enterprise contact centers
Add AI agents to your Talkdesk to automate L1 support, reduce queues and free human agents for high-value conversations.
AI as the first line of support
Configure Talkover as a virtual agent in Talkdesk Studio. Calls are handled, triaged and resolved by AI before entering human queues.
- Native integration with Talkdesk Studio
- Automatic L1 call resolution
- AHT and queue time reduction
Unified analytics
Call data processed by AI appears in Talkdesk dashboards alongside human metrics. One unified view of operations.
- AI metrics in Talkdesk Explore
- Real-time AI vs human comparison
- Automated QA on 100% of calls
How to integrate
Connect in minutes — no complex code.
Activate in Talkdesk AppConnect
Find Talkover in the Talkdesk AppConnect marketplace and activate the integration.
Configure in Talkdesk Studio
Add the Talkover AI component to your service flows in Studio.
Monitor and optimize
Track resolution, transfer and satisfaction metrics in unified dashboards.
Trusted by leading companies
Managing more than 10,000 call minutes per month?
Talk to our specialists to understand how voice AI can scale your operation and deliver ROI 24 hours a day.
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