Talkdesk + Talkover: voice AI for enterprise contact centers
Add AI agents to your Talkdesk to automate L1 support, reduce queues and free human agents for high-value conversations.
AI as the first line of support
Configure Talkover as a virtual agent in Talkdesk Studio. Calls are handled, triaged and resolved by AI before entering human queues.
- Native integration with Talkdesk Studio
- Automatic L1 call resolution
- AHT and queue time reduction
Unified analytics
Call data processed by AI appears in Talkdesk dashboards alongside human metrics. One unified view of operations.
- AI metrics in Talkdesk Explore
- Real-time AI vs human comparison
- Automated QA on 100% of calls
What to automate with Talkdesk
Use this integration to connect phone conversations, operational records and post-call actions in an auditable flow. The agent queries Talkdesk, decides the next step from context and records the outcome without manual updates.
AI as the first line of support
Configure Talkover as a virtual agent in Talkdesk Studio. Calls are handled, triaged and resolved by AI before entering human queues. Native integration with Talkdesk Studio Automatic L1 call resolution AHT and queue time reduction
Unified analytics
Call data processed by AI appears in Talkdesk dashboards alongside human metrics. One unified view of operations. AI metrics in Talkdesk Explore Real-time AI vs human comparison Automated QA on 100% of calls
How to integrate
Connect in minutes — no complex code.
Activate in Talkdesk AppConnect
Find Talkover in the Talkdesk AppConnect marketplace and activate the integration.
Configure in Talkdesk Studio
Add the Talkover AI component to your service flows in Studio.
Monitor and optimize
Track resolution, transfer and satisfaction metrics in unified dashboards.
Related pages
Call Transfer
Transfer calls from AI agent to humans or departments without losing any conversation information.
Schedule Appointments
Your AI agent schedules, reschedules, and cancels appointments directly integrated with your calendar.
Google Calendar
Sync appointments made by the AI agent directly with your team's Google Calendar.
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